{"id":25494,"date":"2023-09-27T13:55:21","date_gmt":"2023-09-27T17:55:21","guid":{"rendered":"https:\/\/www.climbcs.com\/ca\/news\/freshworks-launches-new-customer-service-suite-tapping-into-generative-ai\/"},"modified":"2024-05-03T14:26:30","modified_gmt":"2024-05-03T18:26:30","slug":"freshworks-launches-new-customer-service-suite-tapping-into-generative-ai","status":"publish","type":"post","link":"https:\/\/www.climbcs.com\/ca\/news\/freshworks-launches-new-customer-service-suite-tapping-into-generative-ai\/","title":{"rendered":"Freshworks Launches New Customer Service Suite &#8211; Tapping into Generative AI"},"content":{"rendered":"<p>Software-as-a-Service (SaaS) company Freshworks on Thursday launched its AI-powered Customer Service Suite which brings together self-service bots, agent-led conversational messaging, and automated ticketing management in an all-in-one solution.<\/p>\n<p>In 2018, Freshworks launched Freddy, its AI engine that focused on reducing repetitive tasks. In June, the company introduced three new generative AI services \u2013 Freddy Self Service, Freddy Copilot, and Freddy Insights, which brought generative AI enhancements to a wide range of Freshworks products. These releases built upon the company\u2019s AI enhancements it\u00a0announced\u00a0in March this year, which are already reducing agent time required on certain tasks by more than 80%, the company said in a statement.<\/p>\n<p>The company also said that it is working on proprietary language models and integrating general-purpose LLMs to meet customer needs.<\/p>\n<p>Key Benefits of the Customer Service Suite:<\/p>\n<ul>\n<li>AI-Powered Self-Service &#8211; Automate self-service across channels<\/li>\n<li>Unified Agent Workspace &#8211; Supercharge agent productivity<\/li>\n<li>Advanced Tracking &#8211; Enable seamless collaboration across teams<\/li>\n<li>Proactive Insights &#8211; Make smart decisions faster<\/li>\n<li>Streamlined Admin &#8211; Drive productivity and enable excellent support<\/li>\n<li>Rapid ROI &#8211; Realize value and impact quickly<\/li>\n<\/ul>\n<h4><strong>Want to know how your customers can benefit from Freshworks&#8217; Customer Service Suite? <a href=\"https:\/\/www.climbcs.com\/ca\/freshworks\">Contact our Vendor Manager today!<\/a><\/strong><\/h4>\n","protected":false},"excerpt":{"rendered":"<p>Software-as-a-Service (SaaS) company Freshworks on Thursday launched its AI-powered Customer Service Suite which brings together self-service bots, agent-led conversational messaging,&#8230;<\/p>\n","protected":false},"author":12,"featured_media":29517,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8,12,15],"tags":[292,293,294,295,296],"resource_type":[299],"solution":[],"vendor_name":[343],"class_list":["post-25494","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-climb-vendor-newsletter","category-vendor-updates","tag-ai","tag-customer-service","tag-freddy","tag-freshworks","tag-generative-ai","resource_type-blog","vendor_name-freshworks"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Freshworks Launches New Customer Service Suite - Tapping into Generative AI - Climb Channel Solutions CA<\/title>\n<meta name=\"description\" content=\"Read more on how Freshworks is incorporating generative AI into their Customer Service Suite and how your customers can benefit!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.climbcs.com\/ca\/news\/freshworks-launches-new-customer-service-suite-tapping-into-generative-ai\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Freshworks Launches New Customer Service Suite - Tapping into Generative AI - Climb Channel Solutions CA\" \/>\n<meta property=\"og:description\" content=\"Read more on how Freshworks is incorporating generative AI into their Customer Service Suite and how your customers can benefit!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.climbcs.com\/ca\/news\/freshworks-launches-new-customer-service-suite-tapping-into-generative-ai\/\" \/>\n<meta property=\"og:site_name\" content=\"Climb Channel Solutions CA\" \/>\n<meta property=\"article:published_time\" content=\"2023-09-27T17:55:21+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-03T18:26:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.climbcs.com\/ca\/wp-content\/uploads\/sites\/8\/2024\/01\/Copy-of-Climb-Success-Stories-Michelle-3.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"1200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Brianna Kucker\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.climbcs.com\\\/ca\\\/news\\\/freshworks-launches-new-customer-service-suite-tapping-into-generative-ai\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.climbcs.com\\\/ca\\\/news\\\/freshworks-launches-new-customer-service-suite-tapping-into-generative-ai\\\/\"},\"author\":{\"name\":\"Brianna Kucker\",\"@id\":\"https:\\\/\\\/www.climbcs.com\\\/ca\\\/#\\\/schema\\\/person\\\/829a0bcd8d59089c8bada6dbd499e0fd\"},\"headline\":\"Freshworks Launches New Customer Service Suite &#8211; 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