{"id":29537,"date":"2024-05-10T13:35:56","date_gmt":"2024-05-10T17:35:56","guid":{"rendered":"https:\/\/www.climbcs.com\/ca\/?p=29537"},"modified":"2024-05-10T13:36:29","modified_gmt":"2024-05-10T17:36:29","slug":"automox-freshworks-integrate-to-provide-a-better-itsm-experience","status":"publish","type":"post","link":"https:\/\/www.climbcs.com\/ca\/news\/automox-freshworks-integrate-to-provide-a-better-itsm-experience\/","title":{"rendered":"Automox + Freshworks Integrate to Provide a Better ITSM Experience"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\"><strong>What is IT Service Management for Modern IT?<\/strong><\/h3>\n\n\n\n<p>Freshworks specializes in making it fast and easy for businesses to delight their customers and employees with tools like Freshservice, an intuitive, fast-time-to-value, and intelligent ITSM solution. Together with Automox, things just got faster and easier. Now, you can easily integrate automated endpoint management directly into your Freshservice IT Service Management (ITSM) for radically efficient patch and endpoint management capabilities, so you can directly manage your endpoints &#8211; all from the same console. That&#8217;s better ITSM.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Key Benefits of Automox + Freshworks<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Increase IT Efficiency:<\/strong> Execute actions like software deployment, device configuration, and patching from a single platform within the Freshservice console to gain radical efficiency.<\/li>\n\n\n\n<li><strong>Cloud-native IT Operations for Modern Org: <\/strong>Through cloud-native IT operations, IT admins can fix critical vulnerabilities and boost user productivity with the push of a button.<\/li>\n\n\n\n<li><strong>Boost Employee Productivity: <\/strong>An exceptional service desk experience with reduced resolution wait times means that employees who request IT assistance can quickly return to being productive.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>IT Operations Capabilities<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Gain End-to-End Device Visibility: <\/strong>View snapshots of the health and patch status of your devices directly within Freshservice. Device data syncs from Automox to Freshservice so there is no need to navigate to a separate platform!<\/li>\n\n\n\n<li><strong>Take Immediate Action on Endpoints: <\/strong>Manage configurations, deploy software updates, and enforce policies directly from a help desk incident without leaving the Freshservice console or re-assigning the incident to other IT teams.<\/li>\n\n\n\n<li><strong>One-Stop for ITSM Capabilities and Endpoint Hardening: <\/strong>Address both incoming incidents and endpoint management within a single interface for Windows, macOS, and Linux devices.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns\">\n<div class=\"wp-block-column\">\n<h4 class=\"wp-block-heading has-text-align-center\"><strong>Learn more about the integration<\/strong><\/h4>\n\n\n\r\n        <div class=\"wp-block-buttons justify-content-center  \">\r\n            \n<div class=\"wp-block-button is-style-primary\"><a class=\"btn btn-primary \" href=\"https:\/\/portal.climbcs.com\/content\/climb\/blasts\/2024\/climb-newsletter-2024\/v24-2\/freshworks-solution-brief.pdf\">Download Solution Brief<\/a><\/div>\n\r\n        <\/div>\r\n\r\n\r\n        <\/div>\n\n\n\n<div class=\"wp-block-column\">\n<h4 class=\"wp-block-heading has-text-align-center\"><strong>Ready for a better ITSM experience?<\/strong><\/h4>\n\n\n\r\n        <div class=\"wp-block-buttons justify-content-center  \">\r\n            \n<div class=\"wp-block-button is-style-primary\"><a class=\"btn btn-primary \" href=\"#wmx-modal-0c665ai\">Connect with our team today!<\/a><\/div>\n\r\n        <\/div>\r\n\r\n\r\n        <\/div>\n<\/div>\n\n\n\r\n    <div class=\"block--modal modal fade\" id=\"wmx-modal-0c665ai\" tabindex=\"-1\" role=\"dialog\" aria-labelledby=\"wmx-modal-0c665aiLabel\" aria-hidden=\"true\">\r\n        <div class=\"modal-dialog modal-lg modal-dialog-centered\" role=\"document\">\r\n            <div class=\"modal-content\">\r\n                <div class=\"modal-header\">\r\n                    <button type=\"button\" class=\"btn-close\" data-bs-dismiss=\"modal\" aria-label=\"Close\"><\/button>\r\n                <\/div>\r\n                <div class=\"modal-body\">\r\n                    \n<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n\/* ]]> *\/\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_21' style='display:none'><div id='gf_21' class='gform_anchor' tabindex='-1'><\/div>\n                        <div class='gform_heading'>\n                            <h2 class=\"gform_title\">Connect with our Automox + Freshworks team!<\/h2>\n                            <p class='gform_description'>Fill out this brief form and a member of our team will be with you shortly.<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_21' id='gform_21'  action='\/ca\/wp-json\/wp\/v2\/posts\/29537#gf_21' data-formid='21' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_21' class='gform_fields top_label form_sublabel_below description_below validation_below'><fieldset id=\"field_21_1\" class=\"gfield gfield--type-name gfield--input-type-name gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_21_1'>\n                            \n                            <span id='input_21_1_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input class='form-control' type='text' name='input_1.3' id='input_21_1_3' value=''   aria-required='true'     \/>\n                                                    <label for='input_21_1_3' class='gform-field-label gform-field-label--type-sub '>First<\/label>\n                                                <\/span>\n                            \n                            <span id='input_21_1_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                    <input class='form-control' type='text' name='input_1.6' id='input_21_1_6' value=''   aria-required='true'     \/>\n                                                    <label for='input_21_1_6' class='gform-field-label gform-field-label--type-sub '>Last<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/fieldset><div id=\"field_21_3\" class=\"gfield gfield--type-email gfield--input-type-email gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_21_3'>Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input class='form-control' name='input_3' id='input_21_3' type='email' value='' class='large'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_21_4\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_21_4'>Phone<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input class='form-control' name='input_4' id='input_21_4' type='tel' value='' class='large'   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_21_5\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_21_5'>Company Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input class='form-control' name='input_5' id='input_21_5' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_21_6\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_21_6'>Title<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input class='form-control' name='input_6' id='input_21_6' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><fieldset id=\"field_21_12\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--input-type-checkbox gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >I am a&#8230;<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_21_12'><div class='gchoice gchoice_21_12_1'>\n\t\t\t\t\t\t\t\t<input class='form-check-input' class='gfield-choice-input' name='input_12.1' type='checkbox'  value='Reseller'  id='choice_21_12_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_21_12_1' id='label_21_12_1' class='gform-field-label gform-field-label--type-inline'>Reseller<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_21_12_2'>\n\t\t\t\t\t\t\t\t<input class='form-check-input' class='gfield-choice-input' name='input_12.2' type='checkbox'  value='MSP'  id='choice_21_12_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_21_12_2' id='label_21_12_2' class='gform-field-label gform-field-label--type-inline'>MSP<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_21_12_3'>\n\t\t\t\t\t\t\t\t<input class='form-check-input' class='gfield-choice-input' name='input_12.3' type='checkbox'  value='Other'  id='choice_21_12_3'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_21_12_3' id='label_21_12_3' class='gform-field-label gform-field-label--type-inline'>Other<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_21_13\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_21_13'>If &#039;Other&#039;, please specify.<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input class='form-control' name='input_13' id='input_21_13' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><fieldset id=\"field_21_7\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--input-type-checkbox gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >How can we be of assistance?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox gfield_choice--select_all_enabled' id='input_21_7'><div class='gchoice gchoice_21_7_1'>\n\t\t\t\t\t\t\t\t<input class='form-check-input' class='gfield-choice-input' name='input_7.1' type='checkbox'  value='More Information'  id='choice_21_7_1'   aria-describedby=\"gfield_description_21_7\"\/>\n\t\t\t\t\t\t\t\t<label for='choice_21_7_1' id='label_21_7_1' class='gform-field-label gform-field-label--type-inline'>More Information<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_21_7_2'>\n\t\t\t\t\t\t\t\t<input class='form-check-input' class='gfield-choice-input' name='input_7.2' type='checkbox'  value='Demo'  id='choice_21_7_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_21_7_2' id='label_21_7_2' class='gform-field-label gform-field-label--type-inline'>Demo<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_21_7_3'>\n\t\t\t\t\t\t\t\t<input class='form-check-input' class='gfield-choice-input' name='input_7.3' type='checkbox'  value='Become a Partner'  id='choice_21_7_3'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_21_7_3' id='label_21_7_3' class='gform-field-label gform-field-label--type-inline'>Become a Partner<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_21_7_4'>\n\t\t\t\t\t\t\t\t<input class='form-check-input' class='gfield-choice-input' name='input_7.4' type='checkbox'  value='Other'  id='choice_21_7_4'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_21_7_4' id='label_21_7_4' class='gform-field-label gform-field-label--type-inline'>Other<\/label>\n\t\t\t\t\t\t\t<\/div><div class=\"gfield-choice-toggle-all\"><button type=\"button\" id=\"button_7_select_all\" class=\"gfield_choice_all_toggle btn btn-secondary btn-sm\" onclick=\"gformToggleCheckboxes( this )\" data-checked=\"0\" data-label-select=\"Select All\" data-label-deselect=\"Deselect All\">Select All<\/button><\/div><\/div><\/div><div class='gfield_description' id='gfield_description_21_7'>Select all that apply.<\/div><\/fieldset><div id=\"field_21_8\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_21_8'>If &#039;Other&#039;, please specify.<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input class='form-control' name='input_8' id='input_21_8' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><fieldset id=\"field_21_14\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--input-type-checkbox gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >I am currently using&#8230;<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_21_14'><div class='gchoice gchoice_21_14_1'>\n\t\t\t\t\t\t\t\t<input class='form-check-input' class='gfield-choice-input' name='input_14.1' type='checkbox'  value='Automox'  id='choice_21_14_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_21_14_1' id='label_21_14_1' class='gform-field-label gform-field-label--type-inline'>Automox<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_21_14_2'>\n\t\t\t\t\t\t\t\t<input class='form-check-input' class='gfield-choice-input' name='input_14.2' type='checkbox'  value='Freshworks'  id='choice_21_14_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_21_14_2' id='label_21_14_2' class='gform-field-label gform-field-label--type-inline'>Freshworks<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_21_14_3'>\n\t\t\t\t\t\t\t\t<input class='form-check-input' class='gfield-choice-input' name='input_14.3' type='checkbox'  value='Neither - Let&#039;s Connect!'  id='choice_21_14_3'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_21_14_3' id='label_21_14_3' class='gform-field-label gform-field-label--type-inline'>Neither &#8211; Let&#8217;s Connect!<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_21_11\" class=\"gfield gfield--type-hidden gfield--input-type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input name='input_11' id='input_21_11' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='' \/><\/div><\/div><div id=\"field_21_15\" class=\"gfield gfield--type-captcha gfield--input-type-captcha field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_21_15'>CAPTCHA<\/label><div id='input_21_15' class='ginput_container ginput_recaptcha' data-sitekey='6LewFVEqAAAAABKUAr9-9jr3_e-FRwhawop0lUsP'  data-theme='light' data-tabindex='-1' data-size='invisible' data-badge='bottomright'><\/div><\/div><\/div><\/div>\n        <div class='gform-footer gform_footer top_label'> <button class='gform_button button btn btn-primary px-4 btn-lg' id='gform_submit_button_21'><span class=''>Submit<\/span><\/button> <input type='hidden' name='gform_ajax' value='form_id=21&amp;title=1&amp;description=1&amp;tabindex=0&amp;theme=gravity-theme&amp;styles={&quot;inputPrimaryColor&quot;:&quot;#204ce5&quot;}&amp;hash=2a2c343bcfc4f38e77834b74c3727a79' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_21' value='iframe' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_21' id='gform_theme_21' value='gravity-theme' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_21' id='gform_style_settings_21' value='{&quot;inputPrimaryColor&quot;:&quot;#204ce5&quot;}' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_21' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='21' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_currency' data-currency='USD' value='ngxK8ju9KN8u7Gz8On36T190PxZ6ETCTNSdU\/DbW8W1ltxflstiANLxGSndauXoZyQtuOAKrZUVHf+qmsQRKGTAzUqkkUUsA7m267K2PBYQmHNE=' \/>\n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_21' value='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' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_target_page_number_21' id='gform_target_page_number_21' value='0' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_source_page_number_21' id='gform_source_page_number_21' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <\/form>\n                        <\/div>\n\t\t                <iframe style='display:none;width:0px;height:0px;' src='about:blank' name='gform_ajax_frame_21' id='gform_ajax_frame_21' title='This iframe contains the logic required to handle Ajax powered Gravity Forms.'><\/iframe>\n\t\t                <script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n gform.initializeOnLoaded( function() {gformInitSpinner( 21, 'https:\/\/www.climbcs.com\/ca\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', true );jQuery('#gform_ajax_frame_21').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_21');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_21').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){form_content.find('form').css('opacity', 0);jQuery('#gform_wrapper_21').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_21').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_21').removeClass('gform_validation_error');}setTimeout( function() { \/* delay the scroll by 50 milliseconds to fix a bug in chrome *\/ jQuery(document).scrollTop(jQuery('#gform_wrapper_21').offset().top - mt); }, 50 );if(window['gformInitDatepicker']) {gformInitDatepicker();}if(window['gformInitPriceFields']) {gformInitPriceFields();}var current_page = jQuery('#gform_source_page_number_21').val();gformInitSpinner( 21, 'https:\/\/www.climbcs.com\/ca\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', true );jQuery(document).trigger('gform_page_loaded', [21, current_page]);window['gf_submitting_21'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}jQuery('#gform_wrapper_21').replaceWith(confirmation_content);jQuery(document).scrollTop(jQuery('#gf_21').offset().top - mt);jQuery(document).trigger('gform_confirmation_loaded', [21]);window['gf_submitting_21'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_21').text());}else{jQuery('#gform_21').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger(\"gform_pre_post_render\", [{ formId: \"21\", currentPage: \"current_page\", abort: function() { this.preventDefault(); } }]);        if (event && event.defaultPrevented) {                return;        }        const gformWrapperDiv = document.getElementById( \"gform_wrapper_21\" );        if ( gformWrapperDiv ) {            const visibilitySpan = document.createElement( \"span\" );            visibilitySpan.id = \"gform_visibility_test_21\";            gformWrapperDiv.insertAdjacentElement( \"afterend\", visibilitySpan );        }        const visibilityTestDiv = document.getElementById( \"gform_visibility_test_21\" );        let postRenderFired = false;        function triggerPostRender() {            if ( postRenderFired ) {                return;            }            postRenderFired = true;            gform.core.triggerPostRenderEvents( 21, current_page );            if ( visibilityTestDiv ) {                visibilityTestDiv.parentNode.removeChild( visibilityTestDiv );            }        }        function debounce( func, wait, immediate ) {            var timeout;            return function() {                var context = this, args = arguments;                var later = function() {                    timeout = null;                    if ( !immediate ) func.apply( context, args );                };                var callNow = immediate && !timeout;                clearTimeout( timeout );                timeout = setTimeout( later, wait );                if ( callNow ) func.apply( context, args );            };        }        const debouncedTriggerPostRender = debounce( function() {            triggerPostRender();        }, 200 );        if ( visibilityTestDiv && visibilityTestDiv.offsetParent === null ) {            const observer = new MutationObserver( ( mutations ) => {                mutations.forEach( ( mutation ) => {                    if ( mutation.type === 'attributes' && visibilityTestDiv.offsetParent !== null ) {                        debouncedTriggerPostRender();                        observer.disconnect();                    }                });            });            observer.observe( document.body, {                attributes: true,                childList: false,                subtree: true,                attributeFilter: [ 'style', 'class' ],            });        } else {            triggerPostRender();        }    } );} ); \n\/* ]]> *\/\n<\/script>\n\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    ","protected":false},"excerpt":{"rendered":"<p>What is IT Service Management for Modern IT? Freshworks specializes in making it fast and easy for businesses to delight&#8230;<\/p>\n","protected":false},"author":12,"featured_media":29549,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8,112],"tags":[],"resource_type":[299],"solution":[],"vendor_name":[555,343],"class_list":["post-29537","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-climb-news","resource_type-blog","vendor_name-automox","vendor_name-freshworks"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Automox + Freshworks Integrate to Provide a Better ITSM Experience - Climb Channel Solutions CA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.climbcs.com\/ca\/news\/automox-freshworks-integrate-to-provide-a-better-itsm-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Automox + Freshworks Integrate to Provide a Better ITSM Experience - Climb Channel Solutions CA\" \/>\n<meta property=\"og:description\" content=\"What is IT Service Management for Modern IT? Freshworks specializes in making it fast and easy for businesses to delight...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.climbcs.com\/ca\/news\/automox-freshworks-integrate-to-provide-a-better-itsm-experience\/\" \/>\n<meta property=\"og:site_name\" content=\"Climb Channel Solutions CA\" \/>\n<meta property=\"article:published_time\" content=\"2024-05-10T17:35:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-10T17:36:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.climbcs.com\/ca\/wp-content\/uploads\/sites\/8\/2024\/05\/Automox-Freshworks-Q2-Newsletter-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"300\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Brianna Kucker\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.climbcs.com\\\/ca\\\/news\\\/automox-freshworks-integrate-to-provide-a-better-itsm-experience\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.climbcs.com\\\/ca\\\/news\\\/automox-freshworks-integrate-to-provide-a-better-itsm-experience\\\/\"},\"author\":{\"name\":\"Brianna Kucker\",\"@id\":\"https:\\\/\\\/www.climbcs.com\\\/ca\\\/#\\\/schema\\\/person\\\/829a0bcd8d59089c8bada6dbd499e0fd\"},\"headline\":\"Automox + Freshworks Integrate to Provide a Better ITSM Experience\",\"datePublished\":\"2024-05-10T17:35:56+00:00\",\"dateModified\":\"2024-05-10T17:36:29+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.climbcs.com\\\/ca\\\/news\\\/automox-freshworks-integrate-to-provide-a-better-itsm-experience\\\/\"},\"wordCount\":289,\"image\":{\"@id\":\"https:\\\/\\\/www.climbcs.com\\\/ca\\\/news\\\/automox-freshworks-integrate-to-provide-a-better-itsm-experience\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.climbcs.com\\\/ca\\\/wp-content\\\/uploads\\\/sites\\\/8\\\/2024\\\/05\\\/Automox-Freshworks-Q2-Newsletter-1.png\",\"articleSection\":[\"Blog\",\"Climb News\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.climbcs.com\\\/ca\\\/news\\\/automox-freshworks-integrate-to-provide-a-better-itsm-experience\\\/\",\"url\":\"https:\\\/\\\/www.climbcs.com\\\/ca\\\/news\\\/automox-freshworks-integrate-to-provide-a-better-itsm-experience\\\/\",\"name\":\"Automox + Freshworks Integrate to Provide a Better ITSM Experience - Climb Channel Solutions CA\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.climbcs.com\\\/ca\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.climbcs.com\\\/ca\\\/news\\\/automox-freshworks-integrate-to-provide-a-better-itsm-experience\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.climbcs.com\\\/ca\\\/news\\\/automox-freshworks-integrate-to-provide-a-better-itsm-experience\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.climbcs.com\\\/ca\\\/wp-content\\\/uploads\\\/sites\\\/8\\\/2024\\\/05\\\/Automox-Freshworks-Q2-Newsletter-1.png\",\"datePublished\":\"2024-05-10T17:35:56+00:00\",\"dateModified\":\"2024-05-10T17:36:29+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.climbcs.com\\\/ca\\\/#\\\/schema\\\/person\\\/829a0bcd8d59089c8bada6dbd499e0fd\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.climbcs.com\\\/ca\\\/news\\\/automox-freshworks-integrate-to-provide-a-better-itsm-experience\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.climbcs.com\\\/ca\\\/news\\\/automox-freshworks-integrate-to-provide-a-better-itsm-experience\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.climbcs.com\\\/ca\\\/news\\\/automox-freshworks-integrate-to-provide-a-better-itsm-experience\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.climbcs.com\\\/ca\\\/wp-content\\\/uploads\\\/sites\\\/8\\\/2024\\\/05\\\/Automox-Freshworks-Q2-Newsletter-1.png\",\"contentUrl\":\"https:\\\/\\\/www.climbcs.com\\\/ca\\\/wp-content\\\/uploads\\\/sites\\\/8\\\/2024\\\/05\\\/Automox-Freshworks-Q2-Newsletter-1.png\",\"width\":600,\"height\":300},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.climbcs.com\\\/ca\\\/news\\\/automox-freshworks-integrate-to-provide-a-better-itsm-experience\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.climbcs.com\\\/ca\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Automox + Freshworks Integrate to Provide a Better ITSM Experience\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.climbcs.com\\\/ca\\\/#website\",\"url\":\"https:\\\/\\\/www.climbcs.com\\\/ca\\\/\",\"name\":\"Climb Channel Solutions CA\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.climbcs.com\\\/ca\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.climbcs.com\\\/ca\\\/#\\\/schema\\\/person\\\/829a0bcd8d59089c8bada6dbd499e0fd\",\"name\":\"Brianna Kucker\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/930a1e5bff3c7509c704acb305e4698696774f21ea410f26b43b696617e2b5a5?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/930a1e5bff3c7509c704acb305e4698696774f21ea410f26b43b696617e2b5a5?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/930a1e5bff3c7509c704acb305e4698696774f21ea410f26b43b696617e2b5a5?s=96&d=mm&r=g\",\"caption\":\"Brianna Kucker\"},\"url\":\"https:\\\/\\\/www.climbcs.com\\\/ca\\\/news\\\/author\\\/briannakucker\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Automox + Freshworks Integrate to Provide a Better ITSM Experience - Climb Channel Solutions CA","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.climbcs.com\/ca\/news\/automox-freshworks-integrate-to-provide-a-better-itsm-experience\/","og_locale":"en_US","og_type":"article","og_title":"Automox + Freshworks Integrate to Provide a Better ITSM Experience - Climb Channel Solutions CA","og_description":"What is IT Service Management for Modern IT? Freshworks specializes in making it fast and easy for businesses to delight...","og_url":"https:\/\/www.climbcs.com\/ca\/news\/automox-freshworks-integrate-to-provide-a-better-itsm-experience\/","og_site_name":"Climb Channel Solutions CA","article_published_time":"2024-05-10T17:35:56+00:00","article_modified_time":"2024-05-10T17:36:29+00:00","og_image":[{"width":600,"height":300,"url":"https:\/\/www.climbcs.com\/ca\/wp-content\/uploads\/sites\/8\/2024\/05\/Automox-Freshworks-Q2-Newsletter-1.png","type":"image\/png"}],"author":"Brianna Kucker","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.climbcs.com\/ca\/news\/automox-freshworks-integrate-to-provide-a-better-itsm-experience\/#article","isPartOf":{"@id":"https:\/\/www.climbcs.com\/ca\/news\/automox-freshworks-integrate-to-provide-a-better-itsm-experience\/"},"author":{"name":"Brianna Kucker","@id":"https:\/\/www.climbcs.com\/ca\/#\/schema\/person\/829a0bcd8d59089c8bada6dbd499e0fd"},"headline":"Automox + Freshworks Integrate to Provide a Better ITSM Experience","datePublished":"2024-05-10T17:35:56+00:00","dateModified":"2024-05-10T17:36:29+00:00","mainEntityOfPage":{"@id":"https:\/\/www.climbcs.com\/ca\/news\/automox-freshworks-integrate-to-provide-a-better-itsm-experience\/"},"wordCount":289,"image":{"@id":"https:\/\/www.climbcs.com\/ca\/news\/automox-freshworks-integrate-to-provide-a-better-itsm-experience\/#primaryimage"},"thumbnailUrl":"https:\/\/www.climbcs.com\/ca\/wp-content\/uploads\/sites\/8\/2024\/05\/Automox-Freshworks-Q2-Newsletter-1.png","articleSection":["Blog","Climb News"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.climbcs.com\/ca\/news\/automox-freshworks-integrate-to-provide-a-better-itsm-experience\/","url":"https:\/\/www.climbcs.com\/ca\/news\/automox-freshworks-integrate-to-provide-a-better-itsm-experience\/","name":"Automox + Freshworks Integrate to Provide a Better ITSM Experience - Climb Channel Solutions CA","isPartOf":{"@id":"https:\/\/www.climbcs.com\/ca\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.climbcs.com\/ca\/news\/automox-freshworks-integrate-to-provide-a-better-itsm-experience\/#primaryimage"},"image":{"@id":"https:\/\/www.climbcs.com\/ca\/news\/automox-freshworks-integrate-to-provide-a-better-itsm-experience\/#primaryimage"},"thumbnailUrl":"https:\/\/www.climbcs.com\/ca\/wp-content\/uploads\/sites\/8\/2024\/05\/Automox-Freshworks-Q2-Newsletter-1.png","datePublished":"2024-05-10T17:35:56+00:00","dateModified":"2024-05-10T17:36:29+00:00","author":{"@id":"https:\/\/www.climbcs.com\/ca\/#\/schema\/person\/829a0bcd8d59089c8bada6dbd499e0fd"},"breadcrumb":{"@id":"https:\/\/www.climbcs.com\/ca\/news\/automox-freshworks-integrate-to-provide-a-better-itsm-experience\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.climbcs.com\/ca\/news\/automox-freshworks-integrate-to-provide-a-better-itsm-experience\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.climbcs.com\/ca\/news\/automox-freshworks-integrate-to-provide-a-better-itsm-experience\/#primaryimage","url":"https:\/\/www.climbcs.com\/ca\/wp-content\/uploads\/sites\/8\/2024\/05\/Automox-Freshworks-Q2-Newsletter-1.png","contentUrl":"https:\/\/www.climbcs.com\/ca\/wp-content\/uploads\/sites\/8\/2024\/05\/Automox-Freshworks-Q2-Newsletter-1.png","width":600,"height":300},{"@type":"BreadcrumbList","@id":"https:\/\/www.climbcs.com\/ca\/news\/automox-freshworks-integrate-to-provide-a-better-itsm-experience\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.climbcs.com\/ca\/"},{"@type":"ListItem","position":2,"name":"Automox + Freshworks Integrate to Provide a Better ITSM Experience"}]},{"@type":"WebSite","@id":"https:\/\/www.climbcs.com\/ca\/#website","url":"https:\/\/www.climbcs.com\/ca\/","name":"Climb Channel Solutions CA","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.climbcs.com\/ca\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.climbcs.com\/ca\/#\/schema\/person\/829a0bcd8d59089c8bada6dbd499e0fd","name":"Brianna Kucker","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/930a1e5bff3c7509c704acb305e4698696774f21ea410f26b43b696617e2b5a5?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/930a1e5bff3c7509c704acb305e4698696774f21ea410f26b43b696617e2b5a5?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/930a1e5bff3c7509c704acb305e4698696774f21ea410f26b43b696617e2b5a5?s=96&d=mm&r=g","caption":"Brianna Kucker"},"url":"https:\/\/www.climbcs.com\/ca\/news\/author\/briannakucker\/"}]}},"_links":{"self":[{"href":"https:\/\/www.climbcs.com\/ca\/wp-json\/wp\/v2\/posts\/29537","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.climbcs.com\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.climbcs.com\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.climbcs.com\/ca\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.climbcs.com\/ca\/wp-json\/wp\/v2\/comments?post=29537"}],"version-history":[{"count":0,"href":"https:\/\/www.climbcs.com\/ca\/wp-json\/wp\/v2\/posts\/29537\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.climbcs.com\/ca\/wp-json\/wp\/v2\/media\/29549"}],"wp:attachment":[{"href":"https:\/\/www.climbcs.com\/ca\/wp-json\/wp\/v2\/media?parent=29537"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.climbcs.com\/ca\/wp-json\/wp\/v2\/categories?post=29537"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.climbcs.com\/ca\/wp-json\/wp\/v2\/tags?post=29537"},{"taxonomy":"resource_type","embeddable":true,"href":"https:\/\/www.climbcs.com\/ca\/wp-json\/wp\/v2\/resource_type?post=29537"},{"taxonomy":"solution","embeddable":true,"href":"https:\/\/www.climbcs.com\/ca\/wp-json\/wp\/v2\/solution?post=29537"},{"taxonomy":"vendor_name","embeddable":true,"href":"https:\/\/www.climbcs.com\/ca\/wp-json\/wp\/v2\/vendor_name?post=29537"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}