{"id":31527,"date":"2026-04-28T13:20:45","date_gmt":"2026-04-28T17:20:45","guid":{"rendered":"https:\/\/www.climbcs.com\/ca\/news\/may-spotlight-vendor-of-the-month-freshworks\/"},"modified":"2026-04-29T11:04:50","modified_gmt":"2026-04-29T15:04:50","slug":"may-spotlight-vendor-of-the-month-freshworks","status":"publish","type":"post","link":"https:\/\/www.climbcs.com\/ca\/news\/may-spotlight-vendor-of-the-month-freshworks\/","title":{"rendered":"May Spotlight Vendor of the Month: Freshworks"},"content":{"rendered":"\n<div style=\"height:63px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left\"><strong>The People-First AI Customers Are Ready For<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-left\" style=\"padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\"><em>Partner with Freshworks and bring modern, uncomplicated service software to your clients, backed by proven AI and real revenue upside.<\/em><\/h3>\n\n\n\r\n        <div class=\"wp-block-buttons justify-content-center  \">\r\n            \n<div class=\"wp-block-button is-style-secondary\"><a class=\"btn btn-secondary has-u-002-du-002-dbs-gray-800-background-color has-background \" href=\"#modal-triggered\">Become a Freshworks Partner<\/a><\/div>\n\n<div class=\"wp-block-button is-style-secondary\"><a class=\"btn btn-secondary has-u-002-du-002-dbs-gray-800-background-color has-background \" href=\"https:\/\/www.climbcs.com\/ca\/news\/freshworks-may-featured-article\/?utm_source=blog_button&amp;utm_medium=website&amp;utm_campaign=svom&amp;utm_content=may_26\">Read the Featured Article<\/a><\/div>\n\r\n        <\/div>\r\n\r\n\r\n        \n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left\"><strong>Enterprise grade without enterprise complexity<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-left\" style=\"padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\"><em>Freshworks delivers AI-powered IT service management and customer experience software that businesses actually love to use, without the bloat, complexity, or lengthy deployments of legacy platforms.<\/em><\/h3>\n\n\n\n<div class=\"wp-block-columns\">\n<div class=\"wp-block-column\">\n<h2 class=\"wp-block-heading has-text-align-center\">75,000+<\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">customers in 120 countries <\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column\">\n<h2 class=\"wp-block-heading has-text-align-center\">11<\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">global offices<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column\">\n<h2 class=\"wp-block-heading has-text-align-center\">2<\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">flagship products<\/h3>\n<\/div>\n<\/div>\n\n\n\r\n        <div class=\"wp-block-buttons justify-content-center  \">\r\n            \n<div class=\"wp-block-button is-style-secondary\"><a class=\"btn btn-secondary has-u-002-du-002-dbs-gray-800-background-color has-background \" href=\"#modal-triggered\">Get Started with Freshworks Through Climb <\/a><\/div>\n\r\n        <\/div>\r\n\r\n\r\n        \n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"has-body-large-font-size wp-block-paragraph\">Today&#8217;s IT teams are under more pressure than ever. Rising ticket volumes, distributed workforces, and mounting expectations from employees and customers alike. Freshworks helps businesses cut through that complexity with a unified, cloud-native platform built around one core idea: software should be as easy to use as it is powerful. Powered by Freddy AI, Freshworks&#8217; native AI engine, the platform goes live in minutes, resolves up to 80% of queries autonomously, and delivers real ROI in days, not years.<\/p>\n\n\n\n<figure class=\"wp-block-image alignfull size-full\"><a href=\"#modal-triggered\"><img decoding=\"async\" src=\"https:\/\/www.climbcs.com\/wp-content\/uploads\/2026\/04\/freshworks-svom.png\" alt=\"\" class=\"wp-image-39819\"\/><\/a><\/figure>\n\n\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\r\n        <div class=\"wp-block-buttons justify-content-center  \">\r\n            \n<div class=\"wp-block-button is-style-secondary\"><a class=\"btn btn-secondary has-u-002-du-002-dbs-gray-800-background-color has-background \" href=\"#modal-triggered\">Learn More about Freddy AI<\/a><\/div>\n\r\n        <\/div>\r\n\r\n\r\n        \n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left\"><strong>Why Partner with Freshworks Through Climb?<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\"><em>Freshworks isn\u2019t just transforming how IT teams operate, it\u2019s also creating new growth opportunities for partners.<\/em><\/h3>\n\n\n\n<p class=\"has-body-large-font-size wp-block-paragraph\">When you partner with <strong>Freshworks through Climb<\/strong>, you gain access to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-body-large-font-size\">Enterprise-Grade ITSM &amp; CX software that replaces bloated legacy tools at a fraction of the cost and complexity<\/li>\n\n\n\n<li class=\"has-body-large-font-size\">Freddy AI\u2019s autonomous resolution, agent copilot, and proactive insights are built natively into every product<\/li>\n\n\n\n<li class=\"has-body-large-font-size\">Proven ROI: Customers see up to 50% reduction in resolution times and 60% agent productivity gains<\/li>\n\n\n\n<li class=\"has-body-large-font-size\">Partners are uniquely positioned to capitalize on the strategic shift toward a unified Service Operations platform, anchored by the reimagined Freshservice ITAM, bridging the gap between ITAM, ITOM, and ITSM.<\/li>\n\n\n\n<li class=\"has-body-large-font-size\">Structured partner program: recurring margins, MDF, deal registration, and dedicated channel support through Climb<\/li>\n<\/ul>\n\n\n\r\n        <div class=\"wp-block-buttons justify-content-center  \">\r\n            \n<div class=\"wp-block-button is-style-secondary\"><a class=\"btn btn-secondary has-u-002-du-002-dbs-gray-800-background-color has-background \" href=\"#modal-triggered\">Become a Freshworks Partner<\/a><\/div>\n\n<div class=\"wp-block-button is-style-secondary\"><a class=\"btn btn-secondary has-u-002-du-002-dbs-gray-800-background-color has-background \" href=\"https:\/\/www.climbcs.com\/ca\/vendors\/freshworks\/?utm_source=blog_button&amp;utm_medium=website&amp;utm_campaign=svom&amp;utm_content=may_26\" target=\"_blank\" rel=\"noreferrer noopener\">Learn About Freshworks at Climb<\/a><\/div>\n\r\n        <\/div>\r\n\r\n\r\n        \n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n    <div class=\"block--modal modal fade\" id=\"modal-triggered\" tabindex=\"-1\" role=\"dialog\" aria-labelledby=\"modal-triggeredLabel\" aria-hidden=\"true\">\n        <div class=\"modal-dialog modal-lg modal-dialog-centered\" role=\"document\">\n            <div class=\"modal-content\">\n                <div class=\"modal-header\">\n                    <button type=\"button\" class=\"btn-close\" data-bs-dismiss=\"modal\" aria-label=\"Close\"><\/button>\n                <\/div>\n                <div class=\"modal-body\">\n                    \n            <section id=\"wmx-section-wrapper-0530ims\" class=\"block block--section-wrapper \" data-wmx-wpb=\"section-wrapper\" >\n                <div class=\"container\">\n                    <div class=\"row\">\n                        <div class=\"col-12\">\n                                                                <div class=\"inner-wrapper\">\n\n        \n<script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_51' ><div id='gf_51' class='gform_anchor' tabindex='-1'><\/div>\n                        <div class='gform_heading'>\n                            <h2 class=\"gform_title\">Freshworks Spotlight Vendor of the Month<\/h2>\n                            <p class='gform_description'><\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_51' id='gform_51'  action='\/ca\/wp-json\/wp\/v2\/posts\/31527#gf_51' data-formid='51' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_51' class='gform_fields top_label form_sublabel_above description_above validation_below' data-column-layout='fill'><fieldset id=\"field_51_1\" class=\"gfield gfield--type-name gfield--width-full gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\" data-group-id=\"755102fe\" data-field-span=\"12\"><legend id='gfield_label_51_1' class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>Name<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_51_1'>\n                            \n                            <span id='input_51_1_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <label for='input_51_1_3' id='input_51_1_3_label' class='gform-field-label gform-field-label--type-sub '>First<\/label>\n                                                    <input class='form-control' type='text' name='input_1.3' id='input_51_1_3' value=''   aria-required='true'    autocomplete=\"given-name\" aria-labelledby=\"input_51_1_3_label gfield_label_51_1\"\/>\n                                                <\/span>\n                            \n                            <span id='input_51_1_6_container' 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