Say Goodbye to ServiceNow Complexity —
Meet Freshworks Freshservice
Enterprise-grade ITSM, for every business
Freshworks delivers powerful, easy-to-use IT service management that helps businesses
break free from the complexity and cost of legacy tools like ServiceNow.
Freshworks is actively replacing ServiceNow across SMB and commercial accounts—
offering faster deployments, easier management, and better ROI.
Freshworks can help with:
Simplified ITSM
Deploy intuitive IT service management with fast onboarding, easy configuration, and a modern user experience—no large IT teams required.
Proven customer success
Join companies like A&E Network, National Rugby League, and Alterra Mountain Company who made the switch from ServiceNow and saw immediate improvements.
Cost savings that scale
Get transparent, predictable pricing with no hidden fees. Deliver 55% more ROI compared to traditional ITSM platforms.
Smart automation and self-service
Empower IT teams with automation, AI-driven insights, and self-service portals that reduce tickets, speed up resolution times, and improve employee satisfaction.
Rapid deployment and agility
Implement in weeks, not months. Freshservice is built to adapt, with flexible automation, integrations, and self-service capabilities.
Seamless integrations and flexibility
Connect effortlessly with the tools your teams already use—Freshservice integrates with popular apps and platforms to keep your workflows smooth and adaptable.