Meet Arcserves’ Shawn Massey, Global VP, Managed Services Providers
Interview by Carlos Rodrigues
Carlos Rodrigues
President
Shawn Massey
Global VP, Managed Services Providers, Arcserve
With nearly 15 years in the MSP space, Shawn Massey has been a driving force in shaping data protection strategies for service providers. From his early days at StorageCraft to his current role at Arcserve, Shawn has remained committed to helping MSPs thrive in a rapidly evolving landscape.
Evolving the MSP Program
Arcserve is on the brink of launching a new partner program tailored specifically for MSPs. This initiative reflects a shift from traditional backup to full-spectrum cyber resilience — including cloud-based storage, updated 64-bit tools like ShadowProtect SPX and ImageManager, and expanded SaaS protection.
Let David Fletcher, Vendor Manager for Arcserve, know if you would like to be notified when Arcserve’s new MSP partner program launches!
Simplifying Success for MSPs
Arcserve’s strategy for accelerating Go-To-Market for the MSP
Arcserve’s strategy centers on simplification. With a single-pane-of-glass platform, MSPs can deploy, manage, and monitor client environments efficiently. The goal? Reduce vendor sprawl and empower MSPs to focus on growth and client value. That consolidation enables MSPs to focus on what really matters — acquiring new clients and delivering value — rather than getting bogged down in backend administration.
Fast, Supported Onboarding For MSPs
New MSPs can onboard quickly with support from Arcserve Academy’s self-service training and hands-on guidance from sales engineers. The process is designed to be smooth, scalable, and partner-friendly.
Connect with David Fletcher, Arcserve’s Vendor Manager, to learn more about Arcserve Academy.
AI & Innovation
While AI adoption in the SMB space is still emerging, Arcserve is exploring how AI can reduce administrative overhead and enhance platform efficiency — keeping MSPs ahead of the curve without overwhelming their operations.
Compliance-Ready Recovery
Arcserve is focused on helping MSPs move faster and operate more efficiently by simplifying deployment and management through automation. Cloud Cyber Resilient Storage, Arcserve’s latest release, was built with compliance and resilience in mind. Automating compliance reporting to align with standards like 3-2-1-1-0, three copies of data on two different media, one offsite, one air-gapped or immutable, and zero errors. Zero errors are critical. Backups are only valuable if you can recover the data, you need from them. MSPs can demonstrate recoverability across hybrid environments, meeting cyber insurance and regulatory demands with confidence.
Backup Meets Security
Simplicity. Automation. Trust.
Arcserve’s lightweight agent enables continuous backups and rapid recovery, allowing MSPs to restore systems to any point in time within minutes. Providing a unified interface across our solution stack, Arcserve continues to enhance for a more seamless experience across backup, disaster recovery, and security. By converging backup and security, MSPs can position themselves as cyber resilience leaders, not just service providers.
The Final Word
“Cyber resilience is now a strategic differentiator,” says Shawn. “We help MSPs tell a holistic story — one that emphasizes resilience, rapid recovery, and business continuity. That’s what builds trust.”
David Fletcher
Vendor Manager – Arcserve
Email: DavidF@ClimbCS.com
Phone: 732-847-2572
