At Climb Channel Solutions, we’re proud to spotlight Freshworks, a trusted innovator in customer and employee experience software. With offerings spanning IT service management, customer support, CRM, and marketing automation, Freshworks delivers enterprise-grade capabilities without the complexity, making it easier for organizations to scale, delight customers, and empower employees.

Freshservice: Modern and Intuitive IT Service Management

• Freddy AI: Enables self-service for employees, assists agents, and offers proactive insights for leaders
• IT Service Management: Boosts service desk performance with AI-powered workflows and intuitive automation
• IT Asset Management: Automates real-time tracking across hardware, software, and cloud tools in an auto-updating CMDB
• Enterprise Service Management: Transform service delivery across teams with automated processes for HR, Facilities, Finance, and more

Freshdesk: Effortless Customer Service and Support

• Chat and voice: Add chat, social, and voice to your email support and manage every customer conversation in one place
• Self-serve: With a branded help center, customers can browse articles, explore FAQs, raise tickets, and join community conversations
• Unified context: View every customer interaction, ticket, and contact detail in one place. No switching tabs or searching for customer data.
• Advanced workflows: Automate ticket routing, assignment, and prioritization based on agent skills, workload, and customer sentiment.
• Analytics and insights: Track key metrics like CSAT, response times, and ticket trends. Identify bottlenecks, monitor team performance, and translate insights into actionable steps.

Help us simplify service software so we can provide outstanding customer and employee experiences.

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