Unlock smarter, faster support — no matter where you start.

Whether you’re a Freshworks customer looking to enhance remote support capabilities, or a TeamViewer user seeking streamlined ticketing and chat workflows, the integration between these two platforms delivers a powerful, unified experience.

Why Freshworks Customers Should Consider TeamViewer

Freshworks empowers IT and customer support teams with intuitive tools like Freshservice, Freshdesk, and Freshchat. By adding TeamViewer, you gain:

  • Instant Remote Access: Launch secure remote sessions directly from tickets or chats.
  • Faster Troubleshooting: Diagnose and resolve issues in real time — no back-and-forth emails.
  • Cross-Platform Support: Help users on Windows, macOS, iOS, Android, and more.
  • Enhanced Customer Experience: Solve problems live, without switching tools.

TeamViewer’s remote access capabilities integrate directly into Freshworks’ smart workflows, enhancing the speed and effectiveness of your support operations.

Why TeamViewer Customers Should Consider Freshworks

Already using TeamViewer for remote access? Freshworks adds structure, automation, and communication tools that elevate your support operations:

  • Smart Ticketing & Automation: Freshservice streamlines ITSM with AI-powered workflows.
  • Omnichannel Support: Freshdesk and Freshchat unify customer conversations across platforms.
  • Integrated Remote Sessions: Embed TeamViewer links directly into support workflows.
  • Scalable & Cloud-Native: Freshworks grows with your team — from SMBs to enterprise.

Freshworks enhances your remote support strategy by adding visibility, automation, and centralized communication across your service channels.

The Synergy That Drives Results

Together, Freshworks and TeamViewer offer:

  • Seamless End-to-End Support: From ticket creation to remote resolution — all in one interface.
  • Shared SMB & Mid-Market Focus: Both platforms are designed for growing organizations that need scalable, easy-to-deploy solutions.
  • Global Reach & Innovation: A foundation for AI-driven support and digital transformation.

This integration is especially valuable for tech-heavy environments, where speed, automation, and remote access are critical to delivering exceptional service.

Licensing Requirements

To activate the integration, you’ll need valid licenses for both TeamViewer and Freshworks. These are not included in basic packages and may require AddOns depending on your setup.

If you’re interested in acquiring the necessary licenses or want to explore how this integration can work for your organization, reach out to our team below:

📩 Jake Trantin – Freshworks Team Lead

📩 Laura Rush – TeamViewer Vendor Manager