Enterprise Grade without the Enterprise Complexity
Freshworks provides enterprise-grade, AI-assisted service software to deliver exceptional customer and employee experiences, available through Climb
May Spotlight Vendor of the Month
The People-First AI Your Customers Are Ready For
Freshworks delivers AI‑powered IT Service Management and Customer Experience solutions that produce real results—without enterprise complexity. Through Climb, partners gain the tools, support, and channel expertise needed to turn Freshworks into a scalable, repeatable revenue opportunity, whether expanding ITSM offerings, leading with AI‑driven ServiceOps, or replacing legacy platforms.
Spotlight Month Featured Article
Discover how Freshworks’ latest IT Asset Management innovations strengthen the foundation of modern Service Operations. By unifying asset data, discovery, and dependency mapping inside Freshservice, IT teams can shift from reactive support to proactive, AI‑driven operations. The result is a trusted source of truth that reduces blind spots, accelerates incident resolution, and enables smarter automation and decision‑making.
Why Partner with Freshworks
Designed for Ease. Built for Value.
Freshworks makes business software people love to use. Purpose-built for IT, customer support, and sales teams. It is fast to onboard, priced affordably, and powerful enough to deliver real business outcomes. Freshworks’ structured partner program offers clearly defined tiers, strong support, and regular lead generation for product sales and implementation projects.
Partnership benefits
Freshworks provides a structured partner program with strong processes and clearly defined tiers, requirements, and benefits. Freshworks regularly provides partners with leads for product sales and for implementation projects.
All Freshworks products are ready to go, are easy to use, and offer great value to any kind of business. No consultants or engineers needed. Small businesses grow into big businesses with Freshworks, and big businesses choose Freshworks for flexibility, scalability, and extensibility. Speak with your Climb rep to learn more!
Freshworks Solutions
IT & Employee Service by Freshservice
IT Service Management
Transform IT into a strategic business driver with a unified, AI-powered ITSM platform that is easy to use and built for growth.
Enterprise Service Management
Empower HR, Finance, Facilities, and other teams to streamline service delivery, automate requests, and deliver better employee experiences, all from a unified AI-powered ESM platform.
IT Asset Management
The missing link in unified service management, Freshservice ITAM gives the visibility and context for improved decisions and operations, leading to rapid business impact.
Customer Service & Support by Freshdesk
Freshdesk Omni
With Freshdesk, AI handles the complexity from day one while your team builds the connections. All in a central workspace designed for faster, more accurate resolution.
Freshworks Products
Powerful solutions to unlock loyalty, efficiency, and growth.
Freshdesk
Unify every channel, cut the noise, and give agents an easy-to-use platform to resolve requests without missing a beat.
Freshdesk Omni
Uncomplicated, AI-powered customer service. The Command Center brings conversations, context, and intelligence into one place, across every channel.
Freshservice
Modernize IT service and operations with an intuitive, completely integrated platform. Resolves requests in minutes, not months.
Freshworks is Built for Scale
Faster implementation. Better ROI. Totally transparent costs. Enterprise-grade performance without enterprise-level complexity.
75,000+ companies are uncomplicating service delivery every day with Freshworks.
Client Testimonials
Reducing our no-show rate was important to have higher utilization of our sales team. With Freshsales, we brought it down to about 20%, and time is money.
Freshservice is so intuitive and user-friendly. Our end users find it very simple to raise a ticket and support agents are able to easily transfer tickets within departments.
We use Freshservice for everything, and that just makes it really easy—regardless of what you need as an employee—to know that you can always just go to this tool and you’re going to get whatever you need.
Become a Partner
Climb’s Vendor Managers assume a crucial responsibility in fostering and nurturing strategic partnerships with key vendors. They serve as the essential connection between vendors, Climb field sales, and our reseller partner ecosystem, committed to promoting collaboration across four essential domains: Partner Acquisition, Partner Enablement, Demand Generation, and Brand Promotion.
Jake Trantin
Freshworks Vendor Manager – Team Lead
443.223.0392 JakeT@ClimbCS.com
Dan Williams
CDW / Freshworks Vendor Manager
847.331.8377 danw@climbcs.com
Aaron Goldberg
Freshworks Vendor Manager
732.867.7345 AaronG@ClimbCS.com
Already Using TeamViewer? Here’s Why Freshworks Should Be Next.
If your team relies on TeamViewer for secure, real-time remote support, integrating Freshworks can take your service operations to the next level. Freshservice, Freshdesk, and Freshchat offer intuitive, unified platforms for IT and customer support—making it easier to manage tickets, collaborate across teams, and deliver faster resolutions.
With TeamViewer embedded directly into Freshworks, your agents can launch remote sessions without leaving their workflow, reducing context-switching and boosting productivity. The result? Streamlined onboarding, quicker issue resolution, and a better experience for both employees and customers.
Freshworks is built for scale, with flexible pricing and powerful automation—perfect for mid-market organizations looking to grow smarter.