What is IT Service Management for Modern IT?

Freshworks specializes in making it fast and easy for businesses to delight their customers and employees with tools like Freshservice, an intuitive, fast-time-to-value, and intelligent ITSM solution. Together with Automox, things just got faster and easier. Now, you can easily integrate automated endpoint management directly into your Freshservice IT Service Management (ITSM) for radically efficient patch and endpoint management capabilities, so you can directly manage your endpoints – all from the same console. That’s better ITSM.

Key Benefits of Automox + Freshworks

  • Increase IT Efficiency: Execute actions like software deployment, device configuration, and patching from a single platform within the Freshservice console to gain radical efficiency.
  • Cloud-native IT Operations for Modern Org: Through cloud-native IT operations, IT admins can fix critical vulnerabilities and boost user productivity with the push of a button.
  • Boost Employee Productivity: An exceptional service desk experience with reduced resolution wait times means that employees who request IT assistance can quickly return to being productive.

IT Operations Capabilities

  • Gain End-to-End Device Visibility: View snapshots of the health and patch status of your devices directly within Freshservice. Device data syncs from Automox to Freshservice so there is no need to navigate to a separate platform!
  • Take Immediate Action on Endpoints: Manage configurations, deploy software updates, and enforce policies directly from a help desk incident without leaving the Freshservice console or re-assigning the incident to other IT teams.
  • One-Stop for ITSM Capabilities and Endpoint Hardening: Address both incoming incidents and endpoint management within a single interface for Windows, macOS, and Linux devices.

Learn more about the integration

Ready for a better ITSM experience?