Eatontown, New Jersey (September 15, 2026) – Parallels is strongest when the MSP conversation is centered on secure access to applications, desktops, remote workspaces, and business-critical Windows or line-of-business applications. For MSPs, Parallels RAS can support recurring service offerings around hosted applications, virtual desktops, DaaS, VDI, RDS, Azure Virtual Desktop, and multi-cloud remote access. 

The MSP value is not simply remote access. The value is giving customers a more controlled way to access the applications and desktops they depend on while helping the MSP manage delivery, user experience, billing, tenant separation, security policies, and operational scale. 

What They Do For MSPs

Capability Area	MSP Value
Virtual application and desktop delivery	Helps MSPs deliver published applications, virtual desktops, remote PCs, and hosted workspaces to customers that need secure access from anywhere.
DaaS, VDI, RDSH, and AVD enablement	Supports MSP service offerings around Desktop as a Service, virtual desktop infrastructure, Microsoft RDS, Azure Virtual Desktop, and hybrid or multi-cloud delivery models.
Multi-tenant service provider architecture	Supports shared access layers such as Secure Client Gateways and High Availability Load Balancers while keeping tenant data segregated for multi-customer delivery.
SPLA and usage-based billing alignment	Gives service providers a monthly, concurrent-user billing model with automated usage collection and centralized license tracking across farms.
Secure remote access controls	Supports encrypted connectivity, MFA, SmartCard, SAML SSO, granular permissions, monitoring, alerts, and centralized policy controls for remote application and desktop access.
White-labeling and any-device access	Allows MSPs to deliver a branded user experience and enable access from PCs, Macs, thin clients, Chromebooks, mobile devices, Linux devices, and HTML5 browsers.
Single-console administration and automation	Helps technical teams deploy servers, publish apps, monitor resources, assist users, define policies, and automate repetitive tasks with REST API and PowerShell options.

Where They Fit in the MSP Security Stack

MSP security need	Parallels fit
Application and desktop virtualization	Primary fit: delivers business applications, virtual desktops, remote PCs, and hosted workspaces from centralized infrastructure.
Secure remote work enablement	Primary fit: gives customers secure access to apps, desktops, and data from almost any device without requiring every workload to live on the endpoint.
Hosted application and DaaS services	Primary fit: supports MSPs building recurring services around hosted desktops, app delivery, cloud workspaces, and managed virtual access.
RDS, VDI, and AVD modernization	Strong fit: helps MSPs simplify and operationalize Microsoft RDS, Azure Virtual Desktop, VDI, and hybrid desktop/application delivery models.
Multi-tenant service delivery	Strong fit: supports multi-customer environments with centralized management, tenant isolation, shared access components, and streamlined billing.
Legacy application access	Strong fit: helps customers continue using Windows or line-of-business applications through remote app delivery instead of redesigning or replacing the application.
Business continuity and workforce continuity	Supporting fit: can be part of a BCDR or remote-work continuity plan by giving users access to core apps and desktops from alternative devices or locations.

Best-fit MSP Profile

• MSPs that offer or want to build services around hosted desktops, hosted applications, DaaS, VDI, RDS, Azure Virtual Desktop, or cloud workspaces. 
• Providers supporting customers with legacy Windows applications, line-of-business applications, or app-delivery challenges that need secure access without full application replacement. 
• MSPs that need a multi-tenant delivery model with customer isolation, centralized administration, usage-based billing, and recurring revenue alignment. 
• Providers serving customers with hybrid work, distributed users, BYOD, thin clients, Chromebooks, Mac users, mobile workforces, or branch-office environments. 
• MSPs looking for a simpler way to package virtual desktop/application access than more complex VDI stacks or fragmented RDS/AVD management approaches. 

Best-fit Customer Profile

• Customers with remote or hybrid employees that need secure access to business applications, desktops, and files from multiple device types or locations. 
• Organizations dependent on Windows, legacy, ERP, EMR, accounting, manufacturing, retail, or other line-of-business applications that are difficult to modernize quickly. 
• Customers in healthcare, finance, education, manufacturing, retail, government, transportation, or other sectors where secure, reliable app access is business critical. 
• Companies with shift-based, seasonal, contractor, or variable workforces that may benefit from concurrent-user or usage-aligned access models. 
• Customers who want to reduce endpoint dependency, centralize application delivery, improve remote access security, or support business continuity with virtual workspaces. 

Customer-ready Language

Parallels helps provide secure access to the applications and desktops your team needs from almost any device or location. Instead of relying only on local installs, VPN access, or unmanaged endpoint workflows, Parallels can centralize application and desktop delivery so users can work more flexibly while IT maintains stronger control over access, performance, and security. 

Parallels Line-Card One-Liner

Virtual application and desktop delivery for MSPs, covering secure remote access, hosted applications, DaaS, VDI, RDS, Azure Virtual Desktop, multi-tenancy, SPLA billing, any-device access, and centralized management. 

Closing Thoughts

As customers continue to embrace hybrid work, cloud services, and distributed teams, MSPs need reliable ways to deliver secure access to business critical applications and desktops without increasing complexity. Parallels helps bridge that gap by providing a streamlined platform for virtual application delivery, hosted desktops, remote access, and modern workspace management. 

Whether you’re supporting legacy line of business applications, building Desktop as a Service offering, modernizing RDS or Azure Virtual Desktop environments, or expanding recurring managed services, Parallels gives MSPs the flexibility to deliver secure user experiences across virtually any device. Its multi-tenant architecture, centralized administration, and service provider friendly licensing model make it particularly well suited for MSPs looking to scale efficiently while maintaining control, security, and profitability. 

For providers focused on enabling secure access, workforce flexibility, and recurring revenue opportunities, Parallels represents a practical solution that helps turn application and desktop delivery into a valuable managed service offering. 

To learn more about Parallels, click the button below or reach out to our MSP Team!

Connect with Caitlyn, Ryan, or Wendy at MSPSales@ClimbCS.com