Know the rules
Spot the gaps
Build services
Create margin
Start with the customer’s problem, not the regulation
NIS2, DORA, the EU AI Act and the Cyber Resilience Act are changing what organisations need to think about, demonstrate and put in place.
But customers don’t start with the regulation. They start with the problem.
It might be operational resilience. It might be governing AI safely. It might be understanding what new security expectations mean for their systems, products or supply chain.
The regulation sits behind the conversation. Your job is to understand what it means for the customer in front of you.
That’s where we can help.
Climb brings together regulatory insight, customer discovery tools and portfolio expertise to help you identify the issue, understand the requirement and find the technology opportunity within it.
Climb Compliance Regulation Playbooks
Understand the regulation.
Spot the opportunity.
You don’t need to become a compliance specialist. You do need a working understanding of the issues your customers are likely to be dealing with and the technology conversations that can follow.
NIS2 brings wider expectations around cybersecurity, accountability and supply chain risk. Use the playbook to undersand the key areas to explore with customers and where technology may help address the gaps.
For financial services organisations, resilience is about more than keeping systems available. DORA brings a broader set of requirements around ICT risk, continuity, oversight and third-party relationships.
AI adoption is accelerating, creating new questions around risk, accountability and governance, and how organisations put appropriate controls around AI use.
The UK Cyber Security and Resilience (CSR) Bill is set to bring wider expectations around incident reporting, managed service providers and the security of UK essential services.
Know the rules. Spot the opportunity.
Five regulations reshaping customer conversations. Who they hit, what they cost, and the services you can build on the back of them.
| Regulation | Who it impacts | Customer challenge | Partner Opportunity |
|---|---|---|---|
| NIS2 | Essential and important entities across critical sectors, plus their supply chains | Documented network security and incident reporting are now law, not good practice | Network security policy management, endpoint detection, incident reporting readiness |
| DORA | Financial entities and their critical ICT third parties | Proving operational resilience against AI and cloud dependency risk | ICT risk assessments, resilience testing, ongoing reporting support |
| EU AI Act | Anyone developing, deploying or using AI systems touching EU citizens or operations | Classifying AI use by risk, proving governance is in place | AI governance frameworks, data classification, compliance audits |
| EU Cyber Resilience Act | Manufacturers, importers and distributors of digital products sold in the EU | Building security in from design through end of support | Application security scanning, vulnerability management, supply chain visibility |
| UK Cyber Security and Resilience Bill | UK essential and digital service providers | Preparing for a UK-specific regime, distinct from the EU’s | Positioning early as the partner fluent in both UK and EU obligations |
Give your next customer conversation more direction
The regulation is the context. The customer is the conversation.
What matters is understanding how the requirements apply to the organisation in front of you: what they need to address, where the gaps may be and what those gaps could mean for their technology environment.
The Customer Conversation Guide brings together the key questions from our playbooks to help you get there. Use it to move from a general discussion about regulation into a focused conversation about the customer’s business, priorities and potential technology needs.
Use it to:
- Establish which requirements are relevant to the account
- Understand how the customer is currently addressing them
- Uncover gaps, risks and areas that need attention
- Identify where technology could help address those needs


Got an account in mind?
Take the guide into your next customer conversation. Once you have a clearer picture of the customer’s requirements and priorities, bring the account to Climb and we’ll help you map the opportunity to the right technologies.
Grab a Coffee. Let’s Talk Compliance.
The Compliance Café Webinar Series is Climb’s virtual coffee break for reseller partners and MSPs. Join us for 45 minutes of expert insight, practical guidance and real-world discussion on the regulations shaping today’s business landscape.
Each session goes beyond the legislation itself to explore what customers are asking, who is affected, what needs to happen next and how technology can support compliance, cyber resilience and business objectives.
Whether you’re helping customers prepare for NIS2, the EU AI Act, DORA or other emerging requirements, you’ll gain practical insights and talking points to support customer conversations and turn compliance challenges into business opportunities.

NIS2
Cyber Resilience is Now a Board-Level Issue
Date TBC

EU AI Act
Your Customers Already Use AI. Are They Managing the Risk?
Date TBC

DORA
Operational Resilience: The New Priority for Financial Services
Date TBC

UK CSR Bill
Your Customers Are Being Asked Tougher Cyber Security Questions. Can They Answer Them?
Date TBC








