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Know the rules

Spot the gaps

Build services

Create margin

Start with the customer’s problem, not the regulation

NIS2, DORA, the EU AI Act and the Cyber Resilience Act are changing what organisations need to think about, demonstrate and put in place. 

But customers don’t start with the regulation. They start with the problem. 

It might be operational resilience. It might be governing AI safely. It might be understanding what new security expectations mean for their systems, products or supply chain. 

The regulation sits behind the conversation. Your job is to understand what it means for the customer in front of you. 

Climb Compliance Regulation Playbooks

Understand the regulation.
Spot the opportunity. 

You don’t need to become a compliance specialist. You do need a working understanding of the issues your customers are likely to be dealing with and the technology conversations that can follow. 

For financial services organisations, resilience is about more than keeping systems available. DORA brings a broader set of requirements around ICT risk, continuity, oversight and third-party relationships. 

AI adoption is accelerating, creating new questions around risk, accountability and governance, and how organisations put appropriate controls around AI use. 

The UK Cyber Security and Resilience (CSR) Bill is set to bring wider expectations around incident reporting, managed service providers and the security of UK essential services.

Know the rules. Spot the opportunity. 

Five regulations reshaping customer conversations. Who they hit, what they cost, and the services you can build on the back of them.

RegulationWho it impactsCustomer challengePartner Opportunity
NIS2Essential and important entities across critical sectors, plus their supply chainsDocumented network security and incident reporting are now law, not good practiceNetwork security policy management, endpoint detection, incident reporting readiness
DORAFinancial entities and their critical ICT third partiesProving operational resilience against AI and cloud dependency riskICT risk assessments, resilience testing, ongoing reporting support
EU AI ActAnyone developing, deploying or using AI systems touching EU citizens or operationsClassifying AI use by risk, proving governance is in placeAI governance frameworks, data classification, compliance audits
EU Cyber Resilience ActManufacturers, importers and distributors of digital products sold in the EUBuilding security in from design through end of supportApplication security scanning, vulnerability management, supply chain visibility
UK Cyber Security and Resilience BillUK essential and digital service providersPreparing for a UK-specific regime, distinct from the EU’sPositioning early as the partner fluent in both UK and EU obligations

Give your next customer conversation more direction

The regulation is the context. The customer is the conversation. 

What matters is understanding how the requirements apply to the organisation in front of you: what they need to address, where the gaps may be and what those gaps could mean for their technology environment. 

The Customer Conversation Guide brings together the key questions from our playbooks to help you get there. Use it to move from a general discussion about regulation into a focused conversation about the customer’s business, priorities and potential technology needs. 

Use it to: 

  • Establish which requirements are relevant to the account 
  • Understand how the customer is currently addressing them
  • Uncover gaps, risks and areas that need attention
  • Identify where technology could help address those needs

Got an account in mind? 

Take the guide into your next customer conversation. Once you have a clearer picture of the customer’s requirements and priorities, bring the account to Climb and we’ll help you map the opportunity to the right technologies. 

Grab a Coffee. Let’s Talk Compliance.

The Compliance Café Webinar Series

The Compliance Café Webinar Series is Climb’s virtual coffee break for reseller partners and MSPs. Join us for 45 minutes of expert insight, practical guidance and real-world discussion on the regulations shaping today’s business landscape.

Each session goes beyond the legislation itself to explore what customers are asking, who is affected, what needs to happen next and how technology can support compliance, cyber resilience and business objectives.

Whether you’re helping customers prepare for NIS2, the EU AI Act, DORA or other emerging requirements, you’ll gain practical insights and talking points to support customer conversations and turn compliance challenges into business opportunities.

NIS2

Cyber Resilience is Now a Board-Level Issue

Date TBC

EU AI Act

Your Customers Already Use AI. Are They Managing the Risk?

Date TBC

DORA

Operational Resilience: The New Priority for Financial Services

Date TBC

UK CSR Bill

Your Customers Are Being Asked Tougher Cyber Security Questions. Can They Answer Them?

Date TBC

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